Our Warranty Commitment
· Steel structure: 5 years
· Waterproofing / sealing: 3 years
· Insulated panels: 3 years
· Electrical components: 2 years (manufacturer terms)
· Sanitary ware: 2 years (manufacturer terms)
· Spare parts supply: 10 years after delivery
Warranty terms and exclusions are set out in the sales contract and in our Terms and Conditions.
What Is Covered
· Manufacturing defects in the steel frame, panels and fit-out
· Water leakage from factory-made joints and waterproofing
· Defective electrical components under normal use
· Factory installation defects identified after delivery
What Is Not Covered
· Damage from misuse, overloading, unauthorised modification or repair
· Improper foundation, siting or installation not carried out to our drawings
· Extreme weather beyond the designed wind, snow or seismic rating
· Normal wear and tear, cosmetic scratches after delivery, or damage in transit (covered by the shipping claim process instead)
· Consumable items and third-party appliances beyond their own manufacturer warranty
After-Sales Support
· Installation Support: Installation video library, dimensioned drawings, and remote guidance by WhatsApp or video call at no charge.
· Spare Parts: Panels, windows, doors, hardware, electrical parts and sanitary ware shipped within 15 days of a confirmed order.
· Technical Help: Engineer support for troubleshooting, extensions and modifications.
· Response Time: Enquiries acknowledged within 24 hours; solutions proposed within 2 working days.
How to Make a Claim
1. Contact us at [email protected] or WhatsApp +86 181 4342 6216 with your order number.
2. Send photos or a short video showing the issue, plus the location on the unit.
3. Our engineer assesses remotely, usually within 3 working days.
4. If covered, we supply replacement parts or repair guidance at no charge for parts.
5. For urgent operational issues, air freight of critical parts can be arranged.
Installation Service
We supply drawings and video guidance as standard. Where required, we can dispatch a technician for on-site supervision or full installation. The buyer covers travel, accommodation, visa and local labour costs. Please request a quotation at the enquiry stage.
Need After-Sales Help? → https://moducapsule.com/contact/